Posts tagged fail

How Reddit Got into Trouble

Reddit ohhh Reddit the “community”-driven social media site, is currently facing a major crisis as the “community” grows increasingly dissatisfied with recent decisions, leading to a strike by moderators and an exodus of key users. This situation kinda highlights a crucial error made by a lot of social networks, they think that users seek only the services, but in fact they mostly seek connections and a kind of sense of community, and erecting barriers to access ultimately erodes what users want and need.

I think the key factors for Reddit’s success were that they capitalized on other similar platforms shooting themselves in the foot (I’m looking at you, Digg), letting each topic create a community around it and let each community grow, and finally being somewhat open with an easy API and letting anyone use the site in creative ways, something that other platforms have been cracking down on for years, like Facebook, Twitter and such.

But here lies the crux, if the users and mods are the ones really creating the content and moderating it, then the only thing Reddit needs to-do is keep the platform running and run ads and account subscriptions, which seems like an ideal setup.

Unfortunately, it seems that Reddit like other networks before it, wants more, and as slowly been creating new revenue streams, creating more schemes, things like pushing web users to its kind of lousy app, app only features, having a new slow design that favors Tiktok like mindless media consumption instead of community consumption and interaction, not implementing or supporting the mods, pushing gimmicks like NFT’s and community awards, creating restrictions and paths to make it increasingly harder for mods to manage and grow their communities, and pushing the users to a more “reddit is the main page” instead of “reddit is all about the communities”.

Also, the current path Reddit is heading is that instead of 100,000 small interesting and quirky communities, they really just want and promote 100 super large communities, with never-ending posts of boobs, cute and fails, If it sounds like TikTok, Facebook, or Instagram, you wouldn’t be wrong, and that’s… a shame, more of the same is boring, it might make money, but it has no future; they will be just another one..

And even after all of this, Reddit is still apparently in the red, I think it’s in the red because it’s badly managed, it wants to run like a Facebook with huge budgets and staff working on a billion unrelated things, a network like Reddit can and should run more slim and could be profitable with little adjustments and by cooperating more heavily with its mods and communities, just look at Wikipedia!

But no… Reddit and its CEO Steve Huffman view Reddit as a cash cow that has just not been milked enough, so they decide to turn the free API to an extremely expensive and restricted API so as to kill all competition and fuck what the communities need or want, its literally another one of those killed by a thousand cuts, when this time he just cuts a little bit too deep and the cow decides to give a nice kick, so what happens…

Thousands of Reddit moderators initiated a blackout, blocking access to over 8,000 subreddits (including my community). With several demands, like the implementation of accessibility features for blind users and revisions to the API to support third-party apps, both in price and restrictions.

And this puts Reddit in a bind, since the value of Reddit is its constant flow of content, its communities, and its enormous database of information, so if channels go dark, all of this disappears, if Reddit pushes forward and channels start deleting, then this treasure trove starts depreciating even more, if Reddit decides to kick its mods and force open channels, then who is going to manage and moderate? Is Reddit who is the red going to be able to afford to pay moderators? Naaaa, it will turn into a dumpster fire…

This, of course, is not what everyone wants, mods are weaponizing their channels and communities to try and pressure the company, but the company that was supposed to be all about community doesn’t seem to care, and this opens up a bad precedent of communities not trusting the platform, it’s all about the money and fuck the ethics, so here we are in a tug-o-war with some channels open, some channels restricted, and some channels private, all waiting to see who folds first.

I’m writing this because I’m also Reddit user and a mod, so my views are not exactly the mainstream, but alas my channels are closed for the time being, so I have some skin in the game, but I’ve been burned before, one of the reasons that 90% of what I manage is 100% under my control is because I’ve been rugged pulled before, several times, I’ve joined great platforms with awesome features and I’ve sometimes spent years making something amazing for that platform to eventually see it all just crashing down, my work erased, decide that I should pay 100x more or change the rules for no reason, and most of the time there is no recourse for me, it’s a deep breath and move on, so this time with Reddit I’ve decided to make a stand, it’s a small stand but its one nevertheless because what makes Reddit strong it’s the communities and mods and if these turn on Reddit then the cow dies… a slow painful death…

Webfaction Hosting Review

So I was a user of Webfaction hosting for a year, and nooo don’t take my dramatic image that Webfaction sucks! Hehehe it just sucked a little but it failed quite a bit, lets start from top shall we.

Webfaction is a shared hosting provider, it kinda sits between traditional shared hosting and running a VPS/Cloud/Dedicated hosting, its basically shared hosting with the basics plus lots of the resources and freedom of having control of most of your account, sounds great? Yeah i thought so too!
After some issues with some of my hosting i decided about a year ago to keep a part of my sites on  dedicated and some on shared hosting, so Webfaction looked like my perfect choice for a shared hosting provider (my end goal was 3 Webfaction accounts), still before singing up with I sent a e-mail with some questions, one of those was regarding the PHP and if that would run from the memory on the server or if it was included since their site doesn’t state that clearly, i was told that i wouldn’t need to worry about PHP since that was part of their setup and thus outside of my personal memory, only if i installed my own apps would i use up that memory, great!
So moving some of my sites over i had to get used to their control panel and system, that has some particulars compared with other shared hosting, but nothing too complicated and in some sense pretty cool, like the ability to run folders with just Nginx for example (bypassing the heaving Apache), still it took a while to move things over (about 8 sites, with 10GB of data, 5 MySql databases), performance wise it wasn’t all that good, i had some downtime (3 times at least) and weird issues like blazing speed one moment and crawling and timing out the next, after some back and forth with support (that although reasonably fast they are very bland with replies and tend to not give details on issues) and about 3 months in and more talking with support the server was moved to Cloudlinux and that would fix the issues.
And yes it helped, kinda, now i wasn’t getting those server wide glitches but started getting out of memory issues, were support sometimes telling me its my fault and other times telling me it isn’t a issue and shrugging it off, and that was my normal operation with Webfaction for another couple of months, with my sites going down all in a row, i had 8 sites on Webfaction, because i never had outstanding hosting, I moved the only important site out, but still the performance wasn’t improving, 2 of the sites were placeholders and the rest were smallish static or wordpress site, the total traffic per month was like 5GB to 10GB and around 1000 visit per month for the combined sites, my contacts with support always started with me asking what was the issue and they say that PHP was running and had to be terminated and me replying that i was told PHP wasn’t a issue and i don’t understand why PHP is running out of memory if i barely have visitors, and finally shrugs or promises that it would magically get fixed.
This kept going on, at one point support wasn’t even able to determine what was the PHP file that brought the site down (apparently support doesn’t have access to logs or Webfaction doesn’t make any logs of these issues), but since it wasn’t always the same domain even i was unsure, suffice to say it was a pretty miserable experience, so after 7 months in, i quit Webfaction and moved everything over to another one of my VPS (and yes the performance has been fantastic and PHP runs like a dream), i paid yearly so my fault there, so here is a resume of what i think are the strong and weak points of Webfaction hosting.

Good Points

  1. Feature Filled Hosting Platform, from php, python, perl, git, django…. you name it.
  2. Good Control Panel, although tricky, after you get used to it, it has some great features.
  3. Good Hosting Specs, with plenty of space and bandwidth.
  4. Lots of Control, of your hosting with shell account and the ability to run your own software
  5. Good Fast Network, at least in their Amsterdan location that i used.
  6. Really Good Community, they showed a lot of ways to go around issues and some of the things you can do on the platform.

 

Bad Points

  1. Support isn’t Knowledgeable, at least of their platform or lacks any real access, they are polite but i needed answers, not shrugs and reboots, especially when they say its a issue on my side and then point me to a “optimize your site” article as a solution for a plain WordPress site that received 10 visits that day and was able to crash my entire account!!!!
  2. Monitoring the Server wasn’t Proactive or Fast, every-time i had a issue even if the entire server was down it seemed like a surprise to support (and i don’t go running for support, I normally wait 30min or more just encase its some reboot or small glitch), not too sure what they are monitoring :/
  3. Although told otherwise PHP is considered an App, so every time it runs it takes memory from your account (in my case between 30Mb and 60Mb, so i had 256Mb of RAM at the time = i can only run around 5 instances until their prevention tools shut me down), so if you have 1 site you are good and you can run multiple PHP processes, if you have 5 or 6 like me, or if you have a very popular forum or WordPress site, you will get shutdown FAST (check Webfaction’s “tools to prevent server high loads” and “cgroups” and “Cloudlinux”)
  4. It doesn’t use Standard Configurations, so you get some issues and incompatibles with some scripts, of these 4 its a issue you can fix easily by searching the forums.

 

So to summarize, Webfaction likes to compare itself as a superior VPS, but it really isn’t! a quality VPS is unfortunately superior (at least in availability of resources), even a smaller one, the now 512Mb of RAM on Webfaction isnt superior to a equivalent VPS, were you can run a LAMP (+Nginx) stack with 150Mb of RAM and plenty of space to run PHP and anything you want smootlhy, its just a bit more work to setup hehehe, i would say if you have just a couple of sites and you want a good shared hosting with more freedom than the average Shared Host than Webfaction is a nice choice and like Webfaction likes to say hosting for developers (so expect issues?!?), but if you want to run critical software or if you need your sites to run smoothly, then Webfaction is unfortunately not the best choice.

Moving Away from PointDNS

[ Rant Warning ^_^’ ] Since i have most of my domains on ResellerClub and from my tests on DNS performance, ResellerClub DNS is like me hosting my own DNS (it will be slow and probably only on one location), its kinda the bare minimum, so I’ve used other DNS services, but ended up going with PointDNS, it had the basic features and pretty good performance, but since they got bought/sold/merged into Copper, they have been changing more and more of their basic features!

I don’t mind adding new features and asking money for them, that’s perfectly reasonable, but going back on previously free features is where i draw the line, i feel cheated, well not in the sense that i have to pay (altought now i do!), but in the “you got me here with these features” cheated (ie i would never have used PointDNS if they didn’t have these features).

Taking back features is like going back on your word and so i have lost confidence, they decided to make their e-mail redirects paid, but since i only need hosted DNS for less important domains or 3rd party hosted domains (like hosted in Blogger, Tumblr…), that feature is pretty helpful for me, so I’m moving away, I still think they have a pretty good, clean and reliable DNS service, but at this point even using ResellerClub or hosting my own is a better alternative, as of now I’m moving to NameCheap DNS!

Positives of PointDNS

  • Clean Layout
  • All the Basic Features
  • Reliable DNS Service

Negatives of PointDNS

  • Inconsistent Layout
  • Inconsistent Pricing
  • Turning Standard Features into Paid
  • Lack of Support/Manual
Update: A Couple of days later they send a e-mail cutting from the 10 free domains i used to have to just 1, gawd, no respect for customers, they give 30 days to decide… extortionist much?

Google and Reader Demise

What can i say that hasn’t been said, Google decided to drop and kill Google Reader a not so mainstream Google product that was loved by pretty much every geek, developer and tech journalist, and for good reason even if RSS never went mainstream (its mainstream just by other means, apps like Flipboard use RSS) its still a very important part of the structure of the web, however the points i want to focus on is Google’s latest attempts at streamlining their product line and how that is putting Google’s of alienating the very people that support Google.

Fool me once, shame on you; fool me twice, shame on me

This isn’t the first time Google has dropped a popular or semi popular product, but on doing so its neglecting all the users that invested their time on that product, it created distrust and in this case by going after Google Reader it really doesn’t matter if they back-down, I’ve and most are moving on to greener pastures, the broken promises of Google App Engine and basically pushing everyone that had a free account to paid and overcharging on top of that, Google+ forced real name policy basically blocked me and most of my friends (that aren’t really tech savvy) and a large segment of the tech community to dismiss Google+ pretty much forever and now with the death of Google Reader I’m starting to move from distrusting Google (mostly for privacy concerns) to one of not trusting Google to keep their promises and doubting the longevity of their entire product line, why should i care about Google products if they can randomly be cut down? I wont be fooled again…

Google is a new social/media company

This new Google has good things, but they are starting to get too few and far between, i used to trust Google, now i get excited with stuff that moves me away from anything Google related, Firefox OS, secure chat and new search engines that give me privacy and protect my rights, i dream about a fully encrypted webmail to ditch gmail for good (the last Google product that i use daily, yep i rarely use Google search anymore… sorry Firefox >_< ), Google as changed from a product oriented company to one more interested in gaining users and providing media, they want to be Yahoo (and look how that turned out), by pissing users they go to competing products, why use blogger? when you can use better and more innovative services like Tumblr or WordPress that care for your privacy and rights that you can contact support and talk with real people when you have an issue, why risk with Google they already killed Picnik so Picasa in on the way, in a couple of years Google will be just Google+ but by that time the “influencers” have moved on and with them everyone else, sure there will be People that same way there are still people in Flickr or use Yahoo searc… coof coof Bing, but most wont be and wont care!

Readers Demise is Google’s Demise

Google Reader to me is pretty much the last drop, I’m tired of it really, so i will be slowly moving away from Google products, not because of Reader, but the accumulation of clear signals from Google, their moto “dont be evil” has already been distorted to the point of being meaningless, the safe bet nowadays is to hedge your bets and avoid Google’s Products you are probably using too many of them already and opening yourself to more problems and issues, the love affair with Google is over, i want a divorce! Sure this isn’t the end far from it, hell this blog is still written on blogger, but its for sure another step and i for one am glad i wont be so dependent on Google.

As a side-note and to not make this just a rant I’ve been trying some alternatives to Google Reader, ill probably post a more detailed review when i find something good, ohh and the new Dig team is making a feed reader hehehe yeah that was the best joke i got from this idiotic move from Google.

1kpl.us > still pulling feeds, interesting layout, pretty quick, i like the sparsness
netvibes.com > oldie but still good, the problem is that its just good enough, the layout/speed/features are meh
theoldreader.com > looks reasonable, but still pulling feeds, slow and i cant judge it yet (still they are overloaded, so its understandable)
newsblur.com > looks pretty good/speedy/original, but i dont like their fremium model, slow updates and low feeds (used to be 64 now its 12? make up your mind) if you dont pay up its a bellow any rss reader average, naaa ill give this one a skip, i prefer a fremium model where you get something sweet extra for paying not a crippled basic account

Blogger FAIL with 503 Errors

This is getting ridiculous, but Google Blogger is having a fit since Saturday at about 11:30am CST, random actions give you random 503 errors (by the way 503 Service Unavailable: The server is currently unavailable. Generally, this is a temporary state), from settings to posts, practically everything is being affected, comments as well, hell this post gave a couple before being able to post, and worst is that although there is a huge amount of posts on twitter and Google groups and help regarding this in the last 24hours, but there are no updates on this on Blogger Status or Blogger Known Issues, such a dumb fail again from Blogger >_< but well kinda getting used to the Google wall of silence.

Most likely Blogger hosting system is under some form of unscheduled maintenance or just failing all over the place from overload or just plain fail, pretty much after they announced the new interface (that is a mix bag, for one hand is nicer and cleaner on the other hand its difficult to read and slow as hell to use) for anyone using the draft panel.